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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

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  • It saddens me to give such a poor rating because I actually really like the food. It is the customer service, or I guess the lack thereof, that puts my review at one star. I always try to call to place my order which takes several times to get through...EVERY time. I figured out why. A lot of the front of the house staff are wearing ear buds. Back of the house fine; front is unacceptable. I have also been in a few times and my order has been wrong. Whether it is not the type of meat I requested or missing rolls from a dinner package...I don't like when my order is wrong or not ready. I placed an order another time and was asked if I could be there in 15 minutes when it was 8PM and the door said the place closed at 10PM. This time order wrong AGAIN and they wouldn't fix it because they were "closing" due to pest control. I have worked in many restaurants and when they are doing pest control the whole kitchen gets wrapped in plastic and this clearly was not the case. Finally, last night I placed my order from GrubHub as the restaurant has a stack of their business cards out to take, advertising $5 off your first online order. I go to the restaurant at the time the website said the order was to be ready. The girls behind the register gave me SO much attitude saying they didn't get my order. I told them I placed it 20 minutes ago and already paid online. One finally came back and said the prices online are out of date which I told her was not my problem. Don't advertise to order online then, in my opinion. They FINALLY got my order together and were at this point pretty much throwing things in the bag. It is such a shame that these people have been given jobs at what was once a great establishment. My very first experiences were so very positive and the owner/s and staff were always so friendly and upsold in a enticing way. I am guessing there has been a change in ownership and definitely management. So sad...
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