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| - PROS: I love coming here, it's so close to my house and my doggies get taken care off. I have a 10yr old and a 3mo old. My older girl had surgery here for a very bad case of pyometra two years ago and was well taken care off. The staff is friendly and it is always a great experience.
The vets here are really really wonderful and the health of my dogs is owed to them but that does not mean that I have not gotten upset with them more than once:
CONS: I will never forget a remark made by one of the receptionists when my doggie had surgery:
(dog is already situated in the back to spend the night)
US: We are just going to run by an ATM to get cash for the operation ($1,500) and will be back in a matter of minutes.
HER: Oh it's not a problem, if you don't come back, we just won't operate on her.
US: -Completely and utterly shocked as we had just left a piece of our heart with them, to be treated for a very bad case of a life threatening condition.
We were still crying. Speechless. I really wanted to slap and strangle that insensitive, clueless person. Their 'only care about profit' attitude really angered me.
We picked up our baby girl the next day, everything went great, her stitches were looking awesome but due to a massive amount of discharge that came out of her, dried pus was all over her hind parts. They just left her dirty like that. It had caused the long hair (maltipoo) on her rear to fuse to her body, her tail was covered with it too. They did not bother to give her some dignity and clean her up. They didn't even cover up the incision wound. For $1,500 the least they could do for her after her surgery is give her 15 min of TLC.
We were mortified by the lack of simple compassion. We took her home, gently bathed her, removed all the fused hairs and trimmed her very well, applied Frankincense to her wound every day and wrapped her with gauze and wide elastic bandage covering her entire abdomen (the support of the tight elastic really helped her cope with the pain and emotional loss). The Frankincense is deep penetrating and accelerated the healing process leaving no visible scar at all.
Again, I love this place, I love my Vets, they are great, I don't know of a better place in town and I have tried a lot of them but their lack for compassion is something left to be desired at times.
Hope this helps. Cheers.
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