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  • Unfortunately I have to give a star to post comments or I would have given it minus 5. I brought my son in with a possible break to his wrist and received the worst attitude from the front desk girl possible I was ignored when I asked her for an ice pack. I was given an eye roll when I asked if she was able to print out the card from my other sons account. I was in a rush to get him seen because he was in so much pain and left the card on the counter. I was waiting for 45 minutes with my son in excruciating pain before I was told that I had to either leave my credit card for 200 deposit or pay 125 dollars in advance because there was no copay listed on the card. I advised her that my copay for urgent care was 50 and she said that I was responsible for "proving it" I asked her how was I supposed to do that. she said " I don't know how? " REALLY! I call my husband's employer and get the email print out with the explanation of benifits from the 45 min call wait time insurance company , figuring that would get my son seen and out of pain. Even offered to email it to her. Nope. She now wants me to call again and have it sent to her directly. ??? I have the exact same thing I can send. Meanwhile my 7 year old with a possible broken wrist is in pain and suffering. Still no ice pack or even an ounce of empathy. So I now have another girl coming out ordering food and begins to start a speech that has to do with a point we have been passed 30 minutes ago and I truly do not wish to go over it again because her Co worker had explained I needed to provide proof of urgent care copay. I then have to re- explain everything I just did to try and help. Son meanwhile is still in pain. I finally had enough and asked if anyone wanted to give me a clear concise answer to what I needed to do to get my son seen because if not, I was not going to sit there all day long and do they're job of insurance verification when I already provided the explanation of benifits stating what my copays were. I needed to get my son somewhere else and quickly. I have absolutely never seen such disregard and lack of compassion from medical staff in my life. I've been in the medical field for 15 years and was absolutely shocked at how this staff treated my son's pain and suffering. I hope the lunch they were ordering from the rep truly was extraordinary since it was so much more important than helping my little boy. Nexcare urgent care down the road was absolutely amazing. I'll be recomending my patients, family, and friends there instead.
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