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| - We bought a new home and met our sales rep as he was walking the neighborhood. He was great! Everything went super smooth until week two when the door cam started malfunctioning. Then, two weeks later, we were awoken by the doorbell constantly ringing, starting at 2 am. Not a good feeling! Then, I couldn't connect to the door cam. A more unsettling feeling. After it continued to ring ALL NIGHT LONG, dogs barking, zero sleep, get the picture? lol I got ahold of someone at 7 am to try and get it fixed. Two hours, later, still no call. Why the five stars? I texted our rep Brett who had someone out there by noon. If not for our sales rep making the whole situation right due to a defective part, this would have been a very different review. We get it, pieces malfunction, parts break....it's how the situation is handled when it happens that keeps a customer loyal. Thank you, Brett! Sheri Patterson
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