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  • I put 1 star because I have to, not because they earned it. I took my Jeep into Courtesy Service department for a piece of mind inspection and oil change. I dropped it off on a Monday at 715am. I called for an update about 1230 as I told them I needed it back by 3pm baring any crazy issues with it and so I assumed I would hear back from them. They said that nothing had been done with it because they couldn't get it out of reverse from where they parked it in the morning and they would be having a Sr tech look at why they cannot get it out of reverse. By 430pm no one had figured out why it was stuck in reverse so nothing had been done at all. luckily my husband could drive me because they waited so long they had no time to check if warranty covered rentals. The next morning I asked them to call my husband as I was in an all day meeting. They called him and said they got it figured out and said it was the alternator that made that happen??? that already sounded wrong. When I went to go pick it up I questioned them about it and said the alternator needed to be replaced but it was driver error that caused it to be stuck in reverse??? pardon? so fine whatever, decided I will not be going back there again already but Jeep was making a clicking noise but at this point I was there for an hour and didn't go back. A few days later that clicking noise was really bad and scared me so I took it to Kal Tire as that was right by my work. After less then 5 mins they found the noise. the lug nuts on my front drivers tire was finger loose. I phoned the service manager, livid and curious what the hell had happened, my tire almost fell off. I told him about the 1 tire but while I was on the phone with him Kal checked the rest of the tires just to be safe. all 4 tires were that loose. I told them I don't know what they did and couldn't figure out at that time what they would have done to have taken off my tires but then moments later remembered they did a piece of mind which includes oil change and tire rotation. The service manager said he would look into it and get back to me. I finally had my husband call a few days later as I was at this point so angry I would yell. They had no explanation and said they would give me credit for the piece of mind which was $80 when I come get service done there again. I was headed to Deerfoot that day when my instincts told me to go to Kal. What if I had hit that highway? that could have killed me and my passenger. This is completely unacceptable. I have not and will not go back there, EVER so guess no credit for me. Not to mention that no one could ever find my inspection paperwork so they didn't know what it found???
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