0 Stars. Save your money and your time!
Today we were celebrating my husband's birthday and he really wanted to try Momofuku Noodle Bar. It has been one of the worst dining experiences we have had in a while. The host was flustered with Milk orders and no server came to help her so we waited at least 15 minutes to be seated.
The menu is simple. We ordered the recommendations made by the server. Her name was Roxy and she was very rude. I understand your kitchen will close at 3pm but it is very unnecessary to convey the message with the amount of rudeness that you did. We ordered the Pork Buns, Momofuku Ramen, Tsukemen and two Milk Ice-creams. The server came to check on us prior to us eating the food completely. I really did not like my Tsukemen as it tasted so sour to the point it tasted like it has gone bad. The flavour combination just did not work for me. I ate one mouthful of the noodle. I sent it back. Not only did Roxy not take it off the bill, she charged us extra cereal for our milk soft serve that WE DID NOT order. Thank you so much! She disappeared after dropping the bill. We tried to flag the other servers to get her. I had to walk up to the host to ask for an adjustment on my bill and she came and said the kitchen wont let me take it off the bill because I ate it. I ate one bite seriously!!! She grunted and said she will talk to the kitchen. She came with an adjusted bill with so much attitude. No apology no nothing. This is no way to treat a customer. We left the money on the table and left.
I also work in the industry and really this is so unacceptable. Especially when you work for such a great chef with such a good reputation. Is this the customer service you want to give first time diners Momofuku Noodle Bar? I travel to New York 4 times a year to eat at Michelin Star Restaurants and really did not expect this from a restaurant with such a great chef. We will NEVER be back and I will let everyone know what kind of restaurant you guys run there.