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  • I stopped going here because the customer service kept getting worse and worse. The receptionists tend to be rude and treat you like you're an inconvenience, and there is nowhere to wait for your appointment other than 2 wooden stools plopped in the middle of the retail area. And this is important because you generally have to wait quite a while for your appointment. I had a stylist standing out at the front chatting with a friend who had come in to visit for at least 10 minutes past my appointment time, and then when she took me to the chair, it was covered with hair from the previous client (which she did not brush off, I had to do it myself with my hand). Then she told me that she was going to have to rush through my haircut because she was running behind schedule (due to her giggle fest with her friend) and made a rude comment about my appearance. The salon is also not well-kept- there is hair all over the place, and there are huge brown stains from hair dye on the benches where you sit waiting for your color to set (it's been there for 2 years at least). The stylists also don't dress professionally and I had one who had clearly just finished a smoke break, and my hair ended up smelling like smoke when she was done. I've also had massages, manicures, and a facial here, and none of them were very good either. The massage therapist is really really nice, but she doesn't do that great of a job of getting knots out (kind of like she's too timid to really work the muscles). I went to Hilldale for a couple of years and it just kept getting worse and worse until I switched to the Atwood location (which is MUCH better). I will NOT be going back to Hilldale, though.
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