***** BEWARE! BEWARE! BEWARE! *****
***** YOU HAVE BEEN WARNED! *****
Payless, you SUCK big time! I will never, ever, ever do business with you or your parent company Avis Budget again as long as I live. Not only that, I will make it my mission in life to tell everyone I know how terrible a rental car company you are. In addition, I will go out of my way to post negative reviews about your sad service and awful business practices online.
1. I waited way too long to get my car. Yes, I think an hour-and-a half is an unreasonable wait. The rental center wasn't even busy!
2. When I finally got my car it wasn't what I reserved. I reserved a SUV online but got a car instead. How does that happen?
3. Slow leak in one of the tires so I called your customer service line and was told I could exchange the vehicle at an Avis location. Wrong! I got there and it wouldn't even come up on their system.
4. I then drove 20 miles to LAX to the "Payless" car return and they told me it was a different company? WHAT? Are you freaking kidding me? Then I drove to Avis, the parent company and they said I had to take it to Burbank! What kind of idiotic rationale is that? I finally said screw it and resorted to filling the tire twice a day.
5. My fault for not reading all of the fine print and hidden charges. Ended up paying way more than I would have with a different rental company.
NEVER AGAIN!