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  • Worst customer service I've experienced in Build a bear in the 8 years we've been going there. My daughter saved for 4 months doing chores to be able to buy a pony and it was a disappointment. 1. We were not greeted according to standards 2. We asked about accessories for our pony and the two employees stopped talking long enough to gesture to "over there in the bins" for us to find tutus that "should fit" 3. While being checked out our purchase and accessories (not the tutu) were roughly handled. This is a toy our child loves and wants and now it's being handled like trash and SHOVED into a box. 4. When I let Mari know about our less than great experience she was snippy. "Oh really? And what wasn't great about your visit??" When we let her know we felt she was rude and they didn't meet their store standards she rolled her eyes and said in a sarcastic tone "oh, I'm rude. Yeah. Sorry about that" Maybe it seems like small things but this is a $50 purchase that is marketed to a special experience to children. This store is missing the mark on many levels. you can spend this kind of money at a number of stores that stick to their standards and seem to engage kids like the Lego store or Disney store. So Mari, here is your review as promised! Maybe you need a break from Build a bear. I hear Walmart is hiring.
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