We had contracted with RM to place a wood-grain laminate on a home we were selling. At the time of instillation, they changed the flooring to a cheap vinyl and said we didn't need an underlayment. After correcting the original product, they installed it without an underlayment, only to have to take it up and reinstall it correctly. They also placed a hole in one of the walls and left dustnand dirt everywhere. We had to hire a company to clean their mess. The person we dealt with was very unprofessional and didn't seem to know anything about her product. Since, we have found a more reputable source for a better price. Looks can be deceiving.