rev:text
| - Prompt/ responsive/ very capable/ fairly priced/ and user friendly, a not-too-common combination I was happy to find with Brown Roofing! Dean was the first of five contractors to reply to my bid request for a pretty big, complete roof job, with lots of technical aspects. He was the first to provide me with a proposal - it was very comprehensive - and, he was willing to review the proposal in person, and tailor the specs to include some alterations and additions. To start this process, I researched many roofing companies with supply houses and on the AZROC, BBB, and Yelp websites, and invited only those with the best grades across the board to bid.
Having had some unfortunate experiences with contractors not actually doing what they say they will do, I was pretty cautious in the selection process and very clear in sharing my expectations. I believe problems develop by not taking the time to properly assess the job in the beginning, not addressing problems when they come up, and/ or from little to no oversight/ quality inspection. Dean and Craig of Brown, told me when they would start, what would be done and when, and promised at least one of them would be on the job every day. After meeting will all bidders, I came back to these reviews for comments in this area, and to see if they lined up with what we all discussed. I chose to work with Brown after factoring everything in, and I am very glad that I did!
Brown did exactly what they said - right down to subtle details like coloring the mortar, painting the vents and flashing to match the roof tile, and using a broom and magnet to pick up nails to save us from flat tires - and they kept me updated every day. The roofers got here early, worked hard, and had a great system for all the aspects of the job - it was a pleasure to watch them work! The last day Dean and I did a walk-around, and we spotted a few minor things I asked to have addressed. That day, he had every one of the items taken care of, and didn't leave until the place was just a neat and tidy as when they started. That, is text-book commitment to customer satisfaction, and the finished roof looks great!
If you are looking for a skilled contractor that takes pride in their work, and does what it takes to get the job done right - at a fair price, I highly recommend Brown Roofing!.
.
|