Our first visit to this restaurant wasn't nearly as horrible as our second so I'll start there. Their pho tastes average -not amazing, but does the trick and they have a lemongrass soup that packs a punch and has really good flavors. But the service...dear god. I'm pretty sure they completely forgot about us. It took us an hour and a half to eat what was supposed to be a quick weeknight dinner. We waited for our food for at least 45 minutes, and our waiter did not check on us and didn't bring us water. We chocked it up to an off night and gave it another whirl tonight. My man and I are both sick, didn't want to cook and a warm bowl of pho sounded like the perfect choice. I ordered to go, and they told me 15 minutes. I arrived after about 20, and had to wait an additional 10-15 minutes in the awkward waiting area. We get home and the first thing I notice? The sauce for the spring rolls was congealed and was pretty much just straight peanut butter, there were raw slices of frozen meat in a plastic bag, my meatballs were ice cold and the noodles were in a heap all stuck together and cold as well, and the broth was lukewarm at best. I literally had to COOK my to go order on the damn stove. How a restaurant even legally sends people home with raw and frozen meat is beyond me. So my last question is this: why did I wait 30 minutes for frozen food I then had to cook at home? We won't be back.