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| - The manager John Fontanini and the woman that works under him Tracy are LIARS. I haven't had any issues with my service or technician since I began my Orkin service in 2010. I have been on autopay since I began in 2010 and apparently there was a computer errror and my account was never attempted to be debited for my last service. It took Orkin 2 months to notify me that I had an outstanding balanace by way of a nasty-gram telling me that I had forgotten to pay my bill. I immediately called the 1-800 number on the notice and spoke with a woman in their message center and verified that my card information on my account was 100% accurate and there was no reason why this should have happened and I believe it to be a computer error. I also pointed out that my next service was 2 days away and needed this resolved as I did not want to be double billed at once.
Tracy from my local Las Vegas Branch (Branch Number 837) called my about 30 minutes before my technician was to arrive. I had to go thru the entire story again and she then proceeded to put me on hold. Her manager John came on the line and asked how he could assist me. I said if you don't already know the back story you can't. Once again I had to re-tell the entire story just for him to LIE to me by telling my the expiration date on the card linked to my account is wrong. When I called him out on this and told him I had just verified that card 2 days prior to this phonecall he did not like that and proceeded to hang up on me for pointing out his BS.
I called the 1-800 # on the notice again and went thru the whole thing again just to get transferred back to the local branch and Tracy again where she proceeded to tell me that since I signed for said service I cannot dispute it. Well, I said there is no possible way I could have signed for this as I was out of town and unless I have a morphing machine and could morph from CA to NV at the time of service to be here to sign for it, it is IMPOSSIBLE for my signature to be on that document. She again told me "the computer says you signed, so you did" I argued with her for a few more minutes before she pulled my file and checked the actual document and what do you know... there was NO SIGNATURE!!! I said wow, just goes to prove there can be computer ERRORS!!! I told her that she just sat there and LIED to me, and argued with me... WHATEVER HAPPENED TO THE CUSTOMER IS ALWAYS RIGHT??????? She then proceeded to tell me my card had been declined which again was a lie it was never even attempted on my bank account and my bank can vouch for that.
I then asked for their customer service number because I was done talking to this office full of LIARS. She told me they would just transfer me back to her but reluctantly gave me the number (ANOTHER LIE).
I called the customer service center located in Atlanta and went thru everything again, this time laying my emphasis on the LIES these people are telling as well as what a shame it is to have to cancel my service because my technician does a great job and is always pleasant to chat with and in the end this affects his paycheck not anyone in that office, but I want to discontinue any firther service. I also made it clear I did NOT want to deal with the office of Branch # 837 at all and she DID NOT transfer me back to them. She said she would forward this all to the Regional Office and the manageer would get back to me. I am still awaiting his call back.
My technician ended up calling me to see what was going on as he had been told not to come do my service, after explaining the entire situation to him, he said he would have Orkin eat the errored payment and asked if it would be alright to continue service with a fresh start. I agreed. After all he was resolving the problem without trying to interrupt service or make me pay for something that I had no proof of ever receiving.
SO, if you are looking for a good pest control service, I recommend Orkin, HOWEVER, I also recommend that you do any and all customer service anywhere else but BRANCH 837. THEY ARE AN OFFICE FULL OF LIARS.
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