Twice I scheduled yard service with this company. Both times, I received no communication on when the service would take place. Each time I called to ask when. I was given incorrect information and as a result took 3 days of work off waiting for them to show up at my house. The first time, I went out of my way to reschedule and get the work done. On the second appointment, I just cancelled by email after they no-showed. They provided no apology, no rescheduling, nothing. They did provide a BS excuse about rescheduling to accommodate my busy schedule.
On the positive side, they are so incompetent that they didn't invoice me for 6 months after the first service. I got to pay really late and keep my money in the bank.