The food is great, especially the italian beef. It is the characters behind the counter that make the experience complete. If you are overly sensitive and are wound around the axle with customer service, you are going to have a bad time.
A few things to keep in mind when going to eat here.
1. Know what you want before you get to the window. If you waste their time asking if they have hot dogs, you will be insulted.
2. None of what they say should you take personally. Most of the time if they make some offhand remark it is to either get a rise out you or they are gauging to see if you can verbally play.
3. You are eating at a roadside shack, not the four seasons.
This place has been around for more than 10 years for a reason.