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| - I went here for brunch with 8 other people, and we had a mixed experience. On the high end, the peanut butter and jelly biscuit was truly delicious and delightful. On the low end, the staff didn't really seem to care whether my friend lived or died. I'll explain.
Two members of our party are gluten intolerant (one has food sensitivity issues severe enough that he's been hospitalized for them before). We explained the situation to our waiter and asked which items were gluten-free. He seemed unsure, and after a bit of discussion, he promised to ask the kitchen and return with a complete list. He was gone for a while, which we took to mean he was being thorough, as there were about as many occupied tables as there were waiters at the moment. He came back and asked, "Everyone ready to order?" We responded, "Uh, we're still waiting on the list of gluten-free items..." and he politely apologized for not getting that and disappeared again.
He came back and mentioned some items which were gluten-free. One person asked, "are the grits gluten-free?" To which he replied, "I think so? I mean, I'm pretty sure it is." At this point we were annoyed, and one friend calmly explained that you wouldn't carry a grenade around if you were only "pretty sure" it wasn't about to explode, so given the health risk, would he please go check with the kitchen. He came back with another "whoops"--turns out it's NOT a gluten free dish, and good thing we didn't just take his word for it. He then promised to keep in constant contact with the kitchen about the situation to make sure no more slip-ups or miscommunications happen.
One of the two gluten-sensitive people decided at this point to just not order anything and get a meal afterwards, while the more sensitive person was very hungry and figured after 2-3 separate information-sharing trips to the kitchen, things had to be in order by now. So he ordered the smoked salmon--which the waiter said was definitely gluten-free (no uncertainty, yay)--and the rest of us placed our orders. At this point we were all starving, as things had been progressing painfully slowly (we would have considered the service slow had the restaurant been crowded; with it practically empty, we didn't know what was going on).
The orders came out. A bunch of them were wrong. Mostly minor issues. A missing ingredient here, an extra ingredient there, one entire entree nobody ordered (one extra is better than one missing, I suppose, though hardly an efficient way to run a business). But my gluten-intolerant friend noticed something about his smoked salmon, which he had been assured was gluten-free (by a waiter who supposedly checked with the kitchen 2 or 3 times and promised to monitor the situation in the kitchen to make sure no cross-contamination occurred). THEY SERVED IT ON BREAD. (Well, a bread product, to be specific, some kind of toast/cracker/bread/crostini/whatever.) The waiter apologized and offered to have the kitchen make a new one, but at this point no one trusted his word or the kitchen.
So we sat there, the rest of us eating our inaccurately prepared food quickly so our friends could move on to the now-necessary second-brunch of the day (at this point it didn't seem worth reminding anyone that I had said "no onion" but still received onion in my so-so omelette).
The waiter apologized again when he brought the check, but I also thought it was odd that we didn't hear anything else about the issue. No manager came out to apologize, no compensation for trying to poison a customer, not even an explanation of how that could possibly happen (despite how clear we were and how certain we made sure the waiter was) or how they'd make sure it wouldn't happen again.
So yeah, the peanut butter biscuit was delicious. I still hope they go out of business. A new restaurant opening up in the same location is the only way I'll ever walk through those doors again.
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