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  • WORST customer service experience! I recently had an order pick up at this location, and what I assumed to take a short amount of time, just to pick up an order I placed online, turned into one of my worst experiences with customer service. I was hoping to go in and out with no time, but instead I waited in (no line AT ALL) for 45 minutes AT LEAST! the signs say to press the screen for help, as so I did maybe about 10 times and waited for someone to show up but no one did. this lasted about 30 minutes as i was trying to be as patient and understanding as possible. during this time several employees are passing me by, seeing that im waiting and not even concerned if ive been helped out. ALSO, my fiancĂ© decides to go adjacent to the pick up section and to the electronics section to ask for assistance and she said she will be with us shortly. well, shortly turned into a half an hour, so I went back to her and asked if we could get help. same response. as I walk back, the assistant manager comes out looking down on his personal cell phone and asked if we've been helped. we of course tell him we haven't so he decides to help us, while STILL taking care of personal business on his cell phone, with a very unpleasant attitude and no apology whatsoever. during this, the female finally steps in and trying to cover her ass, she says in front of the assistant manager "I came back here and you guys weren't here." that blew my lid off because we stood there for about 45 minutes to ourselves and no one offered help. and her unprofessional reply was "not even! I was here and didn't see you so I helped someone with a game." we exclaimed that we saw her and she did NOT offer us help and we described EXACTLY who she was helping because we were there watching her to see if she would help us next, and nothing. there was no hiding from that response because she knew she was in the wrong, but tried to cover herself in front of her assistant manager, who honestly didn't care too much about his job anyways. it does NOT make sense to me when people deal with the general public, but they look like they hate their jobs and whoever theyre dealing with, and ive found that this location has numerous employees like this and I would never recommend this location to anyone.
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