I was very pleased with Dr Michael Brown, however, not pleased enough to put up with the awful phone, scheduling, and response from the office staff. I called for a refill of a common medicine for which I had already completed blood work. They said that they would call me when the prescription was ready to pick up. 4 days later (they require 72 hours to write a simple non-narcotic prescription) when I called, they had no record of my request and told me it would be 72 hours. I am now out of the medicine. I calmly complained about my 40 minute phone hold time. When without regard to my medical condition told me that it would be 72 hours before I would hear from them, I said, "OK now I am upset and I am directing it at you." With no regard for my medical condition, she said she was ending the call and hung up on me. Shopping for a new option.