This store seems smaller than other Michael's because the aisles are always packed with open boxes and staff members stocking the shelves. This can make it difficult to navigate, especially for people with mobility issues, but it also means that the store always has new things.
I find that the people here are more helpful than they are at the Centennial branch of the store. Sometimes I'll drive out of my way to visit this store instead of another. The people who work here seem interested in crafts and that makes a difference in how they respond to customers.
Sure, Centennial has fancier/newer shelving and more scrap booking stuff, but whenever I go there I feel like I'm harassing the staff, or they're harassing me.
At the Northtown Michael's, even if they don't understand what you are talking about ("you know, the gooey stinky stuff that etches glass") they'll try to translate and do their best to figure out how to help you.
The framing department is particularly helpful. Instead of trying to encourage you to buy glass you can't afford, they will work to stay in your budget. And for ready made frames they will open them and frame your artwork without charging. I'm a clutz, and I've broken glass for a couple of frames, so this is a big deal for me.