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  • I live down the street from Mercurio's and have been there many times; a few for food and countless for the gelato. The food is good; the pizza is good, the calzone is very good and, despite what my bf thinks, the gelato is great. My problem with this place is the STAFF!!!! In all the times I have been there I've had 1 positive experience with the staff. ONE! The staff are frequently goofing around, talking, texting (my favorite) and generally treat you as if you are interrupting their day by patronizing their establishment. It's not just the actual sit-down wait staff either. The gelato servers are always young and bitchy. Sometimes it seems the only constant in this this place is the revolving door of young and bitchy staff. I know some people who have worked there and from what I understand the owners know about this and overlook it. They hire friends, and friends of friends, and no one gets reprimanded. That's the worst part for me. I work in a service based industry where there is no excuse for poor service and my BF is a long time bartender/bar manager. I know good service and how to tip for it. Having said that, we don't seem to want to go to Mercurio's anymore, and it's not because of the food.
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