I am giving them one star because I haven't yet found anything broken as I unpack. Here's what they could have done better:
1. When a customer can move the footboard of a bed and the headboard wobbles, do not tell her that it's just the way the bed is. You did a lousy job putting it back together, and you ignored me when I asked you to fix it.
2. When you're moving a printer, tape the power cord to the printer OR put all cords in one box labeled cords or anything other than what you did. I've been in my house for almost 3 weeks, and I have yet to find the power cord
3. My contractor may have hired you, but you work for me. Be kind because I'm the one who will write a review of your services. I paid almost $3000 of my hard-earned money for a quality moving situation. What I got was a bunch of boxes left in each room. So much for helping me unpack....