I actually had a really positive experience. I am in a new build 8 months post-signing and still under warranty. I turned my air on over the weekend when it got into the 90's and we had some company over. The fan came on but no cold air was coming. I tried turning it off for a while then back on and turned the thermostat down really low but wasn't having any luck. I called Chas Roberts since they were listed on the contacts my builder left inside my cabinet. They were able to come the same day, and in fact arrived within about an hour. They ended up installing something called a hard start kit and had the place cooling down shortly after they arrived. Everything was covered under warranty so I was relieved that I had tried the A/C well before summer start (and end of warranty). They did mention their extended warranty/service plans offered for just over $2K for 10 yrs and $1.5K for 5 yrs but it didn't come across as a hard sell. I was directed to their website to check it out. I see that they have polar opposites on the reviews so I'm not convinced I would invest in that option until I see a consistently good review profile. But my technician Jeff was really nice and helpful and this particular service was definitely a positive one.