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| - I stayed for three nights in August of 2015. Arrived tired at 9:30 pm after a 13 hour drive, Check-in was quick, but the front desk woman who works that shift could work on being more personable. Not one "please" or "thank you", or even a smile, from her. Instead, it was "give me your credit card!". I'm a huge fan of customer service. So that didn't go over that well with me. However, my encounters with the day, and early morning front desk people were very pleasant! I also had a problem with the same front desk personnel not processing my wake-up call request. Thankfully, I had set the alarm on my phone, just in case. When making my reservation I did request a room that was far away from the elevator and the stairwell; that request was met, which I appreciated. I had booked my room for four nights but ended up leaving a day early. There was no question, or difficulty with the fourth night being refunded.
The room was clean, but did have a funky antiseptic smell to it that did not go away. I was there for three days and did not have room service come in during that time, but the smell did not diminish. Bed was very comfortable, with lots of pillows. Sheets were nice. AC worked great; nice and cold. Adequate supply of towels and toiletries. There is NO bathtub, just a shower. That may be an issue for parents of young children. TV worked great but there was no program guide on the TV. Therefore, you had to surf all the channels to find something you may want to watch with no idea what time it started, or when something new may be coming on. Not a big deal, unless you know the TV is going to be part of your entertainment during your stay. The room was predominantly quiet. I didn't hear any noises from outside in the parking lot, the hallway, or the rooms on either side of mine. However, on the third night I was continually awakened by the person in the room above me. They were walking around their room all night. I don't know if perhaps that person was exceptionally large and that was why their footsteps were so loud, or if no one was in that room before that night.
The free breakfast was mostly processed foods. Frozen sausage bisquits you could microwave, packaged hard-boiled eggs, waffle batter that came out of a dispenser, bagels, toast, cereal, some apples and bananas. Not terrible, but not great either. I have definitely experienced better. However, with the hotel being located so close to numerous restaurants it was an easy choice to pass on the free breakfast, and get some freshly prepared food nearby.
Overall, I would stay here again. If not for the funky smell in the room, and the front desk person not processing my wake-up request, I think I would have given the Sleep-Inn four stars, rather than three.
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