| rev:text
| - My husband and I were across the street at Best Buy, we were planning to stop by Cappriottis for sandwiches for work the next day. Unfortunately, our errand at Best Buy took a little longer than expected.
We left the store and I called Cappriottis at 8:56 pm to hopefully put in an order for 2 sandwiches just so they can get started since they close at 9 pm. Morgan "manager" answered the phone and I politely asked if I was able to put in a telephone order because we are literally a minute away and already driving. Morgan apologized and stated the latest order has to be put in by 8:30 pm which I understand. So I wanted to confirm if we are to get there within a minute that they would still be able to make our sandwiches. Morgan annoyingly stated "if you guys get here before 9".
We got to the store at 8:57 pm. There were 3 employees, Morgan "manager" and 2 younger male employees. Immediately, both my husband and I can see the annoyance on all of their faces that we had come in so close to the closing time. However, the taller male employee proceeded to remain professional and took our orders. And the other male employee started on the sandwiches. Meanwhile, Morgan stood at the register impatiently waiting for us to finish our order so she can ring us up.
We got to the register and the tone of the "manager" Morgan's voice was filled with annoyance and she rushed my husband through the order. I have never heard anyone spoke so fast before. Then she hurriedly asked if we have ordered mushrooms in our sandwiches. My husband couldn't hear her (how could he have, she was speaking so fast) and thought she asked if we wanted mushrooms and so my husband stated "yes I guess we can get mushrooms". Almost immediately, she raised her voice and rudely said "either you got the mushrooms or you didnt so did you or did you not get the mushrooms?"
If this is the "manager" what kind of example/training/standards are you setting up for the rest of the employees? Is this behavior acceptable? Absolutely not! Yet, the other two employees were very professional, even ensuring to ask us if certain cheese or how the wrapping of the sandwiches should be done. Oh I forgot to mention, while we were waiting, Morgan was putting the stools down from the counter so loudly and rudely as if to show us she was ANGRY that we the customers have come into the store while it is technically still open.
I LOVE Cappriottis but if this is how I am going to be treated then I would rather take my business elsewhere. Please train your "manager" Morgan to take pointers from the other two male employees. Despite the rudeness and unprofessional manners from Morgan, we were so impressed with the other two employees, we made sure to tip $20 just to let them know we appreciated them for accommodating us coming so close to closing time. The two stars are obviously for those two. Needless to say, we will not be coming back to this location. The other location on eastern and 215 is way more professional and efficient so if you are close and have to choose, I recommend coming to the 215 and Eastern location you won't be disappointed!
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