About: http://data.yelp.com/Review/id/k7Kc6yp4kWESs5blnvKEww

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About: http://data.yelp.com/Review/id/k7Kc6yp4kWESs5blnvKEww Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2011-01-13 00:00:00 (xsd:dateTime)
itemReviewed	Trans Canada Veterinary Hospital
http://www.openvoc.eu/poi#funnyReviews	10 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	38 (xsd:int)
rev:text	I was recommended to this vet by a friend after I had a terrible experience at Westmount Vet Clinic (see my reviews). She told me that this vet had lower costs because he didn't believe in ripping people off...But she warned me that his bedside manner wasn't the best but to ignore it because he was good. At this time I was really upset at the other vet about wasting money on a mis-diagnoses. So I decided I would go to this vet the next time one of cats needed something. The first time I tried they were so busy I couldn't get an appointment soon enough. The next time one of my other cats was losing weight quickly and I knew she was going to need lots of tests. So I figured this was a good time to go to this vet. Now I give them 5 stars on prices, as it is true their prices were much better ( I saved about $100 on blood testing). But for me that is where the 5 stars ended. Why I give then 2 stars: * They never return phone calls. I once was put on hold for 27 minutes! And all I had to ask them was can you please fax my cats records to another vet. * Bad at keeping records They lost the blood work results/entire file of my cat (who was dying). I called them numerous times for these records and they kept promising to forward it, never telling me it was lost. I only finally found this out when I went to another vet and they called them for the results. All of this happened when I was needing the results to make a life or death decision about my cat. * Their office was in terrible condition! It was falling apart and they had posters up that must have been from the 80's and were ripped and torn... * The vets bed side manner, will it sucks. And he took no time at all to comfort my cat or make sure the she was ok with him before starting the exam. * Did not do a thorough exam. (to me a cat should be weighed and have it's ears, eyes and mouth looked at in every visit. This is how you catch problems and keep lifetime records) He did none of these things at all! * Bad at keeping appointments I had a set appointment time, apparently that time was set for 5 other people too. I ended up waiting nearly an hour after I arrived before seeing the vet. This is after my fiance took my cat to the vet the night before for her set appt, which they lost all record of, and let my fiance sit in the waiting room for 45 mins before he asked what was happening and then they told him they wouldn't be able to see him and schedule him for the next morning. (funny thing I showed up that morning and they had no record of the appt again!) * Staff is rude and inattentive To be honest I would give them 1 star if it wasn't for the fact that they diagnosed my cat right and their prices are low. If you have time to deal with these people & mistakes then go ahead and take your pet there but I just don't think I can recommend it. (However I should note that he seemed better with dogs) UPDATE: After being contacted by a yelp user Heather M, who decided it was helpful to tell me that this vet should "kick me out on my ass" for the review I posted I have decided to clarify some things. First & foremost it is my right to post my experiences as they happened! 1) I don't need anyone to sugarcoat medical news about my cats. But I sure expect that my pet is treated respectfully and tenderly during their visit. I mean no one would be ok if their doctor threw them on the bed and start man handling you with no communication or introduction first so why is ok for an animal? 2) Having an old & dirty office is a problem! Because if they can't keep their office clean & update to date what does that say for the knowledge of the vet on modern approaches to vet care. Also when a "medical" office is unsanitary that allows infections to happen! I don't need ads for pet food etc... but if you've got torn posters all over the wall you obviously don't care about the message you are sending out to your clients. I mean can your reception staff not take 5 mins to take them down and tidy the office? 3) Sorry but it is a major problem if you can't keep your pet records straight and you lose them. I STAND BY MY REVIEW! and too bad if you don't like it, it's the truth.
http://www.openvoc.eu/poi#coolReviews	3 (xsd:int)
rev:reviewer	Jane

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