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| - I've kind of always been a Papa John's. As far as the bigger chain style pizza places, they've always been the best, in my opinion. I've been vegan for several years now so my ordering habits have obviously changed quite a bit. Turns out many places use whey, milk, or butter on their crusts and/or in their sauce. Thankfully, Papa John's does not! I like ordering the Garden Fresh pizza with no cheese. It's fully vegan and totally delicious. I've even got several people from my work ordering the same thing these days - and they are not vegan, or even vegetarian. It's just a darn good pizza!
This review is actually less about the pizza though and more about my last experience with PJ's... particularly in comparison to my experience with NYPD Pizza. A while back I tried venturing off from my usual ordering and trying NYPD. I was excited to learn that they actually do a fully vegan pizza, complete with vegan cheese. That's great, but I'm not actually a fan of vegan cheese, so I went cheese-less anyways. I ordered 2 pizzas with some veggies on them. The total came out to nearly $50... for some bread with veggies and sauce. Well, after 90 min and the order wasn't here, I called to just cancel. While I was on the phone, the driver actually showed up... so I decided to just take the pizza. I paid, including tip, and went inside. Both pizzas were cold... not the biggest problem... one of them, my wife's, was loaded with jalapeno peppers instead of green peppers and she's hyper sensitive to spice and could not eat it. I called the store to let them know and the manager was apathetic at best and just said they would make another pizza and send it out, but it would be about 30min +.... fine. Eventally, almost 2.5 hours after ordering, we were able to eat our cold pizzas. No comps from the store or anything. I left a review on Yelp and they finally decided to reach out and offer a gift certificate to come back and try it again. They specifically said that their pizza doesn't do well in delivery and recommended coming into the store to try it. Why can it not transport? Papa John's has no trouble transporting hot pizza?!
Which brings me back to my love for Papa John's. About a week ago I ordered my usual Garden Fresh with no cheese. My delivery time in email was 30-40 min as usual. After about 50 min with no pizza, I gave the store a call to see what was up. It wasn't a huge deal, but my wife and I had an appointment coming up and wanted to eat quick before we headed out. The manager let me know that they were down 1 driver and just running a little behind. That was no big deal and I understood. The driver showed up within 5 min anyways. Pizza was still hot and delicious as always.
Then I get a coupon in the mail this week for a free medium pizza because the order was a late. I didn't have to complain. It wasn't even an issue for me. But they just went above and beyond to make sure that their customer was taken care of. This is why I come back. Thanks Papa John's! My apologies for thinking I could try something else and be happy. Keep up the good work.
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