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| - This location has a management problem.
I came in here Dec 5th afternoon looking for fabric to make a handle for my backpack. I couldn't find anyone to help me in the aisles so I asked the cash register lady. The cash register employee told me to ask the lady at the cutting counter. When I got there, the cutting counter employee was alone and had about 7 people waiting for her to cut fabric. I told her I only had a "quick question about where something is", but she said I had to wait my turn to get my question answered, as she was helping others. Do I need to take a number just to ask a location question? Forget it!
So, I went to look at the trim and found my suitable "handle" in the trim section. Then, I had to wait 20 minutes at the cutting table for one employee to go through several women who had a shopping cartful of bolts to be cut. Me, I just had one spool of ribbon, and I only wanted 9 inches. I had to wait my turn through ladies with the shopping cartful of bolts to be cut. The lady next to me was remarking how short staffed they were and how they should beef up with more employees due to the holiday season.
I wish there were an express line. I would have waited MORE than 20 min, but later, two women came to help. I overheard both of them saying to each other that they were supposed to clock out.
Then I take my 9 inches to the cash register, and there are 17 women 1 man waiting in line, for only ONE cashier. Who can blame the cashiers for being irritable or short, mentioned in other reviews, because it is not their fault, they only have 1 person for a line of 17 (yes I counted). It is upper management's fault. I told the lady I was standing next to, that the manager should be at the cash register, when they are that short-staffed. (The one lone cash register lady kept asking for backup.)
Makes me HATE coming to this store having to wait 40 min in lines just to purchase 9 inches of trim on a spool, that costs 95 cents. I feel sorry for the lower level employees who were pretty good at keeping their cool, in front of so many customers fuming in line. If I have to come again to use a coupon, I will remember to bring a book, or my camping equipment.
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