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  • Honestly. I don't understand this companies organizational/staffing issues. I have rented from 2 or 3 enterprises now. Any they just don't get customer service or efficiency. Every time I am inside a enterprise there are 1 or 2 employees literally just standing around. While 1 or 2 other employees answer every call, handle every guest, and take them to their car... I thought this was an isolated incident at 1 enterprise, but for the 3rd time in a row. There will be a line of customers needing help or having questions, the 1 or 2 people just stand there and stare at people. While the others try to make everyone happy with "sorrys" and "thank you for being patient". Then we you are getting help, nothing is clear. No car menus. No car options. It's like they hit a RANDOM button their computer, and say. "Here's your car". Not what type. How much per day. What do you like to drive. Nothing!!! At this last particular instance 3/5. After they finally helped me after 30 minutes of waiting. They charge me. Book me. Then the guy helping me proceeds to take a phone call for another 15 minutes.... I literally had to be rude and say to the entire room "Is anyone able to actually take me to my car?" After a few awkward nods and 3 more minutes, the guy got off his phone and took me to my car. I want to like enterprise. I want to give them my business. But they make it very hard to to give them money and be a customer.
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