Tommy, I must admit your food is excellent. The marinara is great, the Italian beef is delicious, the bread is fresh and done just right, and the meatball sub I tried was top tier. There is only one area of this business that needs improvement, and that is the customer service. You have some of the best food on the east side but you really need to be a little more upbeat and friendly with your customers. I thought I might have caught you on a bad day, but after several visits you just don't seem to enjoy any interaction with your customers...if that's the case, please hire someone who will give a more positive experience at the counter, it would make a world of difference and keep people coming back.