If I could give it zero, I WOULD. My wife and I used to love this place. The service has always been hit or miss even when it was Bonfire, but the food was good enough to make up for it. Oh how things have changed. My wife is the one who encouraged me to write this review (I have never writen a review before) so here it goes. We ordered take out and were told it would be ready in 20 to 30 mins. I arrived there roughly 25 minutes after I called. I paid for my order and waited. And waited. And waited some more. Finally after not being acknowledged by anyone for 20 minutes I asked what appeared to be one of the managers approximately how much longer it was going to be because I had somewhere I needed to be. His response was it is done and I will get it bagged up for you. about 10 minutes later a guy comes and says here is your take out.....No "sorry for it taking an hour when we said it would take half that time or less"....just "here's your order".
All that I could get over, and still probably eat there again. What made me swear off this place and write this was the quality of the food after getting it. First the order was not right. I asked for tater tots and got fries. Second, all of the food was soggy and cold (I was eating it within 5 mins of them handing it to me so it was not from the ride home). The appetizer was so bad we did not even eat it...it was supposed to be fried pickles, but we got a handful of cold soggy breaded pickles.
All that said, if you are reading this you probably think I'm some privileged snobby patron. I know I would if I was reading a review like this. The fact is I am not. I have worked in the service industry and my wife still does and the service I received was appalling and for that reason you have lost my business.