I appreciate a business when they make an attempt to remedy the situation. I'm not one of those jerk yelp reviewers that give low stars just because I feel like it. No way! There has to be a valid reason for my grievances. If a company apologizes for their mistakes, I always forgive them and give them another chance. In this case, the manager emailed me, apologized and hopefully will train their staff in handling situations like these. I'm hoping that he contacts my friend Sage who still seems mad at the situation.