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  • I went to this store to return some scrapbooking supplies. I wasn't sure if only one cashier accepted returns, so I had to interrupt the cashier at customer service. I felt terrible for doing it, as I know it is terribly rude, but I just wanted to make sure I wasn't falling into a line I didn't need to. After saying excuse me, the cashier did not answer nor acknowledge my presence, so I said, "excuse me" a little louder and I get a cold "hold on Ma'am." I'm terribly sorry you are busy and I interrupted you, but a simple acknowledgement in your facial expression would have sufficed. The part that really irked me was while she was scanning my many items, she made a comment, "you did KEEP some things, right?!" Excuse me? I just went to Michael's and returned $40 worth of scrapbooking supplies in which I had originally spent $50 and I did not hear a single peep from their cashier. I still ended up spending $70 at Jo Ann's with my return. I completely understand and I absolutely hate to do it, but you have a return policy that could easily state that scrapbook supplies are excluded. They are tiny items and I'm sure are a pain to re-stock, but your corporation does not say that I cannot return my unused scrapbooking supplies. On top of that, you are located within a 1 mile radius of TWO other art supply stores, I'm sure it happens. I have dealt with difficult customers all of my life and never once let my emotions or aggravation show, especially a sassy remark like that. So, to my cashier, Barbara Ann, your attitude just cost you a customer. I will not be giving Jo Ann Fabrics any of my business.
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