You might be better off ordering inside than using the drive thru. I don't know if they rehired some of the staff from this building when it housed A&W/Long John Silver, but they move equally as slowly.
Pull up to the window, turn off the engine, and turn up the music because you'll be there for a while. What earns them an additional star is the fact that the ladies at the window are friendly.
The food is only slightly better than Roberto's, there's nothing much to say about it.