| rev:text
| - READ THE FAQ section!!!! It contains crucial information that if you don't have, you could just lose out on the money you paid for tickets.
No idea how there aren't more terrible reviews based upon the issue I had as well as the terrible...no...LACK OF customer service.
Here's what happened to me. I know it's long, but it explains exactly the type of customer service and the type of shady business this place is:
A buddy of mine was opening for some lady I've never heard of. I didn't care about the main act, but figured for $12 a ticket, I could sit through whatever came after his opening act, right?
Bought tickets the week before so I would be sure to have a ticket for the 8 pm show. This meant an additional $1 per ticket but I figured that was worth it to guarantee a seat.
Day of, I had to work until 4 and again at 8 am, so I decided 8 pm would be better than 10. Ended up at work late, got home, showered, go ready, and hauled ass to the club which was about 30 minutes away. Got there at about 7:57 but the parking lot was full so we drove to a nearby parking area and walked over.
As we were walking a couple was walking away and said kind of angrily, "They're all sold out for this show!" My boyfriend said, "Thanks, but she already bought tickets." The woman replied, "Yeah...so did we!"
Confused, we approached the doorman, printed receipt/ticket in hand. He informed us that they were sold out...
ME: Riiiiiight...but we have tickets!
DOORMAN: Sorry. You can either come back for the 10 pm show or email them for a refund.
Meanwhile, the woman who warned us and her date came back over to ask more questions. We were all very confused about how buying tickets to a show doesn't mean that you have seats at that show. The doorman explained with the manager or owner or whoever the chubby old guy is, standing right there, that they recommend that you come a half hour before the show and get in line. Anyone in the front of the line with tickets at that time will get in, then they'll sell any remaining tickets to people in line who didn't pre-purchase tickets.
So...there is really NO point in purchasing tickets before showing up because it makes no difference as to whether you get into the show. If people with no tickets show up before you and buy your seats, you're just out the money.
Because I had to work the next morning, I opted not to attend the 10 pm show. I verified with the doorman that I could email for a refund, and he said yes. I told him the info regarding this reselling already purchased tickets should be on the receipt or should be made known to you. He informed me that "it's on the website".
On the way home, my boyfriend got on the website and tried to find it. He eventually did...15 minutes later buried in the FAQs! I think that's BS. Why would I read all the FAQs if I didn't have any reason to? A warning that they can sell your tickets to someone who shows up at the door before you should be more obvious and should be volunteered to you before you agree to purchase anything.
In the FAQ section we also found the warning that sales are final and no refunds will be given at any time. Since the doorman had CLEARLY told us multiple times that we could email for a refund, I wasn't sure what to believe at this point. So...I called the club phone number. I figured if that were true, maybe we should turn back and try and make the 10 pm show. I got their voicemail and just left my name and number and requested a call back. I didn't even say why I was calling and they still never called back. Not that night. Not the next day. Not Monday morning. Not EVER.
The next day I emailed the club for my refund just as the door guy said. Again...no response whatsoever.
My next step was filing a complaint with PayPal who immediately escalated it. Eventually they informed me that they gave the club so many days (I believe it was...10 days maybe?) to respond to several requests by PayPal to address my issue. They never responded (shocker!) so PayPal refunded my money.
Luckily I was protected by PayPal and would've been protected by my credit card company as well. However, if it hadn't been for that, I would have been out $26 for a show I never saw.
I don't know if most people read the FAQ section for every restaurant, venue, theater, stadium, etc... they attend but I don't. I probably will now, but I still think it's shady. When you buy tickets to a movie, baseball game, concert, etc...those tickets are yours whether you show up early, on time or even late. I didn't know there was any place that buying tickets didn't guarantee you a seat.
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