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  • As I understand it, Homejoy is basically a matchmaking service between households and cleaners. We were warned that their services were unreliable (that they'll cancel appointments and reschedule good cleaners for bigger jobs) but decided to try anyway. So we had our first cleaning and we really liked the cleaner and were happy. We intended to schedule regular cleanings from then on. So, I scheduled 2 more appointments. Each about 5 weeks out from each other....the earliest possible with the cleaner. Obviously we were counting on those dates and this morning I get an email that it has been cancelled. So, that left me with: - No cleaning appointment less than 2 weeks out from what was scheduled with no availability in that timeframe. - We had special rates that would expire right after the 2 scheduled cleanings. Bumping them forward would make it impossible to get those cleanings in during that period. Did it ever occur to them that the timing and quality of the cleanings were important? So, Homejoy's only purpose it to schedule people. So what is the point of Homejoy if appointments mean nothing? As I said we were warned about this in advance but found it hard to believe. I called customer service and was basically told "too bad, that's the way it is". I was told I could try another cleaner.....again availability is an issue 13 days out. Not very helpful. Also, I'm sure it's not weird that my wife is picky about the quality of cleaning. Once we find someone good, dependable and good communication skills, we want consistency, not a new "X" factor every time. From our experience, this company serves no purpose whatsoever. We will have much better luck dealing with a local company that actually is interested in customer service to build a client base.
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