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  • Yes, the staff is friendly here. And yes, they constantly make you aware of the fact they they are non-commission. All that being said.....this company sells absolute garbage. I purchased a sofa and it was delivered within the amount of time promised. Great! Our new sofa is here! NO! Not great at all. While it looked beautiful it felt just god awful. My back would have felt better sitting on a cement floor. This couldn't possibly be the same marshmallowy soft sofa we chose in the showroom? I understand the showroom model was broken in, but the one in our home was straight up hard as a rock. We unzip the cushions to find the material inside was not only falling apart but filthy. So we start calling customer service and this is where things really got hairy. The stores do not have phones. There is no corporate number you can call to speak to a "higher up." There is one phone number that exists for this entire company. First call seemed to go well. The customer service associate was very friendly and promised we'd receive a call back within 24 hours. No call. Things went this way for 3 weeks. I requested (demanded rather) a manager or supervisor. I was told I would hear from said manager or supervisor within 24 hours. No call. We made over a dozen calls to this company and NOT ONE was returned. All we wanted was for them to pick up the sofa...which we had not used, and refund our money. We finally ended up disputing the charge with Amex who reassured us they would resolve the issue. And what a surprise..... We finally get a call from a manager saying they will get the couch and refund our money (minus the $99 delivery fee). The day of the pickup is a whole different fiasco, they promised one time and never showed so we had to call.. Yadda, yadda, yadda. This company should be ashamed of themselves for treating customers this way. I suppose you get what you pay for... Sub-par crap products and no customer service or ethics.
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