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  • Alamo is horrible and here is my story: a snowstorm in Boston delayed our flight home by 2 days, so we called Alamo and asked if we could extend our rental by two days. They quoted us $174 for 2 days, even though our rental cost for 2 days had been around $115. We asked if they could match what we were paying - they said NO. We then asked if they could match the rate for NEW customers who were renting the same vehicle for the same exact timeframe. This would be $107 per expedia.com. Again, they said NO. So basically, we had to return our car, and get a new car (the same model) for the new customer price. They absolutely refused to give us the new customer rate, even after we spoke to a manager. The story here is, Alamo will try to price gouge you whenever they can. This is an example of horrendous customer service, and an example that Alamo has no corporate soul. They didn't care that a massive snowstorm was causing huge disruptions in our travel plans. in fact, they saw it as a pay day opportunity. What they didn't realize is that I am a professional travel writer and I will be telling my story everywhere on the internet.
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