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  • Just finished my second time at this restaurant. I had to change my rating from 5 stars to 4, for a few reasons. I had previously visited and sat on the patio and had a great experience and have really been anxious to return. This place has great reviews but there are a couple things that deserve noting. First and foremost, the food is very, very good which is obviously the most important thing and why I still feel they deserve 4 stars. However, we waited a long time for bread that was hard with cold butter and no knives to spread it with. We were absolutely starving and so we devoured it anyway. I did not know it was BYOB-I'll have to note that for if I return. We had to sit inside as it was extremely busy. The inside is bustling with activity. It does remind me of a little trattoria you might come upon in Italy. But the staff is a little too casual-we heard more than a few curse words coming from the kitchen (with small children in tow). Also our waitress came in from the patio and was loudly telling the chef about a customer who was complaining about the way her chicken was cooked and they all proceeded to roll their eyes and bad mouth the customer, in front of us who were dining. That is completely inappropriate. We also had to ask for water numerous times. And the bathroom hadn't been taken care of, lacking paper towels and what not. As mentioned, the food is great but at this price point I feel they could improve on a few things. I think they may have been understaffed but the paying customers shouldn't have to suffer by not having appropriate silverware and having to ask repeatedly for water. I guarantee that wouldn't happen in Italy! The bottom line is the last time I dined here I wished I lived closer so I could be a regular, and this time leaves me wondering if I will come back.
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