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| - This has been my favorite movie theater in Charlotte since it opened. The seating is comfortable and the food is generally great. It is much better than the similar concept theater, Cinebarre in the Arboretum (uncomfortable seating and overpriced low-quality food).
The last two times I went there, however, I had poor experiences...
I went to see Hunger Games with a group of friends and the theater was really busy. Our food took a long time to get there. Once I got my food, it was cold with congealed dipping sauce. They also served my vegetarian friend food packed with bacon after she requested no bacon. Then, they charged her twice for her meal. They did give me return passes, so I was ready to forgive and forget.
I went to see Star Wars with the same friend and once again they were really busy. However, they claimed they were having a special menu when we arrived. It was actually a limited menu because of some sort of electricity failure. I ended up ordering popcorn that was old, overpriced, and way too salty. By the time our movie was over, we saw servers walking around with trays of food. Meanwhile, we were starving because we had basically skipped lunch on account of our pre-purchased tickets. We picked a movie theater that served food for a reason. Once again, they gave me return passes.
I am unsure if I just had two isolated poor experiences or if SMG has gone downhill.
I look forward to re-evaluating this review in the future and hope I will be able to raise my rating.
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