I was in town visiting family and needed to have my Passat serviced somewhere reliable. AutoNation was the best! Scheduling online was easy and there was no wait to check in.
They also have a very comfortable waiting area, and, rather than have me spend money to rent a car, they made sure to explain how long the service would take (only about 90 minutes) - and my car was done at the time they quoted! (Plus - it was also freshly washed and sparkly. The dealership that I go to at home doesn't wash cars anymore.)
The waiting area was comfortable and they provided snacks and beverages during the wait. Staff were friendly and knowledgeable and customer service oriented. All in all, a pleasant experience.
My only suggestion is that they hold back on sending so many auto emails after a customer visit. I was getting 2-3 emails per day for about the first 5 days after my appointment. It was somewhat of a bombardment, even after I completed the VW survey.
I'd definitely recommend this business!