We have had a nightmare with our pool situation! Tom and Donna did not give up until they figured it out! Tom even got in the pool to solve the problem. They have a customer for life, they know exactly how to treat a customer! We had parts covered by warranty and instead of saying he could fix it he suggested we go thru warranty so it would cost us less! This company is what we all want, honest. Many many pool companies in Arizona, I'm so glad we found the best one in Arizona!