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  • This WAS a great store, however I have seen customer service decline over the last year. New manger? I'm baffled, the Container Store was always number one in customer service. I stopped by today to get a quote on an Elfa closet system. Three women were working in the department. One on a personal cell phone, the other two looking at a computer screen. I waited 30 minutes for help. Finally one came over, and acted like I was interrupting her day. I'll go to Ikea for the closet system. AND save 50%!! No more Container Store for me, not the way I was treated today. I don't mind paying high prices, but I expect excellent service. If I want poor service, I'll shop Wal-Mart, again saving 50%.
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