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  • I had a bad experience with the groomers. I get so frustrated when staff in the business of infirmation are utterly UNinformative. "I don't know" is not an acceptable reply in customer service. I booked an appointment weeks in advance because I needed my cat out of the apartment that morning. I went out of my way for this location, and when I arrived they said they could not accept my cat without an updated rabies shot. Perhaps the staff member who took my appointment should have informed me about this when I booked it, for I certainly would have made sure to get my (indoor) cat updated before wasting my time bringing her all the way uptown only to be turned away. What's more, I was now stuck with my poor cat on a day that was already booked solid and stressful. Also, the employee working that day was completely unhelpful, offered no solutions (perhaps there was a nearby vet?) and even said, "I don't know what you want right now, so..." Time to find a new groomer.
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