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| - Well, unfortunately I wanted this experience to be awesome, and it wasn't. I went in to get a pedicure and acrylic refill. The pedicure was awesome, chair was great, very relaxing. The acrylic refill took a very long time, but I was OK with it bc they came out looking very pretty. I did ask for rhinestones and instead I got offered shaped crystals, which aren't my flavor, but the person who helped me didn't seem to understand much English and was very sweet, so I just let it be. But, unfortunately 3 of my nails started lifting significantly in a little over a week so I went back to get them fixed. (Leaving lifted nails can cause fungus or infection)
So the manager (I think) fixed my nails for free and got creative with the rhinestone that was attached to a working nail.
Here's why they got 2 stars. The color I picked was too light to cover the remnants of the old polish, so she said she was going to put on a darker color. Before I knew it she was painting on a pink bubble gum color that I personally found highschoolish. I was a bit annoyed she didnt ask if I liked it before starting, but again, its just nails so I was like, fine, whatever. However, when I left she told me it would be $10 for a polish change. This is something I have a problem with.
I requested a polish change bc you had to redo 3 of my nails, bc of your inexperienced person. If I didnt change the polish, they would have looked wierd. So, when she asked if I wanted to change the color I said ya sure thats fine. If she was going to charge me $10 to repaint my nails I would have declined.
Anyway, I just moved here and am looking for a place with great customer care and values and haven't found one yet. They seem to be very nice, but might be slim on the technique side. The problem with that is, if its not at least paired with understanding customer service, theyre not going to get repeat clients, which might be why both times I went in I was shocked to find it very empty. The place is really nice, it has great potential, but I was overall disappointed and annoyed I had to pay to get what I wanted in the first place.
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