The staff is always so nice and accommodating with or without an appointment, the prices are excellent for the attentive service, the polish styles (gel, acrylic, shellac...) and colors are up to date and plentiful, the chairs are comfortable (even the bar stools at the nail bar, which earns extra points for creativity!), and everything is very clean. The techs are very knowledgeable and eager to share information or give advice without upselling or being pushy, and not once have I been nicked or bled after a thorough mani/pedi. Needless to say, this will be my go-to place as long as I'm in/near the Phoenix valley.