We were just here for lunch and were very displeased with the service. There was no sign as to where to stand to order therefore we stood at the end of what where we thought the line was. Everyone watched us stand there, yet no one said anything about it being the wrong place. After about 10 minutes, another customer walked in right up to the cash register and ordered his meal. We realized we were in the wrong place finally and moved over. The service was slow and unfriendly. Having lived in Ottawa, I know a good shawarma, and this place was not it. Save your time and money and find a different shawarma shop.