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  • I have been shopping at this location for at least 15 years. I recently purchased over 6k in furniture and household items with them. Since I have had many misfortune experiences in person inside the store, I have not gone there in person to shop as I used to. I do all my shopping online and wait for them to have free shipping promotions. Sometimes I do in store pick up. However, even in store pick up is an eventful experience. The problem is that their in store system is different from online. I drove 40 minutes to go pick up my items to be told they were already picked up. After much waiting, they finally give me some of my items and tell me I have to wait even longer for the rest. I purchased a few chair pads in December but they only because available in January. I go there to pick them up and I'm given only a couple pads from the order and the rest is put on order again due to some employee mistake. When I get home, I open the bag to use my new pad to find out that they gave me an USED sample pad, it was either returned previously or it was a store model. I paid for the item to be brand new, not used. The ladies in the store were not really happy when I wanted to exchange for a new one. We are in March and now I find out that my returned item was never really ordered so I have to wait yet, again. I had to make several trips to the store, waste my time to help them figure out their system. This is really upsetting. I love Crate and Barrel products for the most part, I dislike the level of experience you receive in their stores. I do feel that some of their employees are picky and don't provide the same treatment to all their clients. This rating is based on the human interactions I have had with this store in the last few years. If you live in Arizona you don't have many options for Crate and Barrel locations so we are stuck with this one. I hope that this review and others help the Scottsdale Fashion Square team to improve their customer service.
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