| rev:text
| - I have no idea how these other reviewers have given this company a high rating, but I had two HORRIBLE experiences with them on my last trip to Phoenix. Read if you're curious, but the bottom line is, this is the WORST cab company I have ever used, they don't know where they are going, hire inexperienced, dangerous drivers, and waste your time!
My hotel suggested them, and I'm sure it was some kind of kick-back deal from Clean Air because they didn't live up at all. My co-workers and I wanted to go out to dinner and the restaurant was 9 miles away so we had to cab it. We called CAC and they arrive about 20 minutes later (not a bad wait). When we get in we start to explain where we're going and the cab driver just starts to drive, then turns around and asks us where it is. We inform him we're from out of town, hence the CAB, and he says "oh okay" and continues driving. About 5 minutes later this happens:
Cab: You know the address?
Us: uhhh, I guess we can pull it up on our phones?
Cab: Yeah, yeah, give me the address.
Us: *pulls up Yelp, reads off address expecting him to put it in the GPS attached to his dash*
Cab: *still driving* Okay, read it slower. *proceeds to pull out his blackberry and WHILE DRIVING enter the address, swerve around cars, and basically scare the hell out of us*
Us: OMG!! Why aren't you using the GPS???
Cab: *holding the blackberry in one hand, driving with the other* This works fine, I get you there.
After following his blackberry GPS for a while he suddenly swerves across four lanes of traffic on the highway and exits, we all scream, and eventually get to the restaurant which WE have to point out to him so he slams on the breaks and let's us out in the middle of the street. Yay, we didn't die!
Going back to the hotel we decide to use CAC cause we have their card, I have no idea why. I think we were drugged from the yummy food we had. After we called the dispatcher said it would be 20 minutes, so we turned down the two Yellow Cabs who drove by offering to take us. We should have taken them, it took the guy over 40 minutes to get there and he called me TWICE asking where we were and if I could help him get there. I DON'T LIVE IN PHOENIX, THAT'S WHY I'M USING A CAB.
When we got in the driver AGAIN started the meter and started driving before asking us where we were going, or putting in the address. Not wanting a repeat performance I yelled at him to stop the car until he did and told him where we were going, he refused to use the GPS, AGAIN, and said he knew where we were going. Well, he didn't. He took us to the wrong Holiday Inn Express, TWICE. He finally said that we didn't have to pay the full fare, and we settled on a price. It took an hour and a half to get 9 miles, from start to finish.
Terrible, terrible cab company.
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