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| - Bachi WAS my favorite restaurant but I'm sad to say it's off my list for good. I've been an avid diner since their opening. It's literally a block from my house and has very unique eats. The service has always been hit or miss, but I've always returned because the food proved to be on point. With that said, my last dining experience was terrible - service and food.
1. Our beer glasses were delivered hot and dirty.
2. Our fries were delivered cold.
3. Their burgers are served medium, so I always ask for medium well. My boyfriend asked for medium. Mine was served bloody and his was served well done. He ate his unhappily but I could not stomach mine and after we had to literally flagged down the waiter, I sent mine back. He brought back the same burger (which I had cut into) with the meat cooked to well. Again, not medium well. I found it to be odd that they would just reheat the patty, but oh well, I ate it. Mind you, this was delivered well after my boyfriend had finished his burger (I told him to go ahead because I did not want his to get as cold as our fries).
4. Nothing was done to make this right. I posted on Facebook, tagged them, and sent a comment to their fan page ... and nothing.
I realize dining experiences aren't always perfect; however, they should have comped my burger or offered a free dessert. This is why I turned to their fan page on Facebook and still nothing was done to rectify the situation. I'm saddened to say, we will not return to our once fav spot to eat.
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