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| - I recently did an in-town move with Tippet-Richardson, and came away fairly satisfied with the experience.
T-R is pricey, but they're sort of the blue chip, name-brand of movers. I wanted a hassle free move with no chance of being shaken down for extra money at the end of the move, so I was willing to pay the extra to be absolutely certain that I was dealing with a legitimate company.
They sent a very nice employee out to do a survey of my stuff and give me an estimate, which they guaranteed to within 10%. He explained the insurance and mentioned that it wouldn't cover anything they didn't pack themselves, so I made plans to move my computers personally.
I had a 2-day move because of the situation in my new home, and the first day went fairly smoothly. The movers were funny and hard-working and careful with my things. They did warn me that the insurance didn't cover anything that was MDF, at which point, I started to wonder why I had insurance at all, given that they wouldn't cover most of my IKEA furniture, and I had to move my electronics (including some that were in their original boxes, with all the styrofoam intact) myself, since they wouldn't cover that either.
They were a little late arriving on the second day, which was somewhat frustrating because I only had the elevator reserved for a 3 hour window. But they moved the last items in with 17 minutes to spare on that window, so other than the 45 minutes of nervousness, it didn't cause any problems.
The second half of the move went fairly smoothly, as well. Things were delivered quickly and carefully, and nothing at all was broken or damaged in the process. I did find it kind of hilarious that they kept asking me where to put things, when pretty much every box had a color-coded label on it with instructions telling them where to put it.
In going through my stuff afterwards, I discovered that my brackets for my wall unit had not been delivered, so I called T-R. I was transferred to dispatch and left a message, but didn't receive a return call. I called again the next day, and was told that the drivers had searched the truck and they didn't have the brackets. It was suggested that the brackets might have been left behind (I knew they weren't, because I saw the mover pick them up, say 'can't forget these' and take them to the truck) or that I might need to look more carefully for them in the new place (I'd already looked carefully for them twice). Eventually he agreed to have the driver call me, which accomplished very little, except the driver agreed to look again, and finally did find my brackets, where he'd put them amongst some of the moving pads. T-R arranged to have another of their drivers bring them back to me the next day.
So, everything has turned out well in the end -- all of my things are in my new home and in one piece. For the price I paid, which was over $1000, I guess I'd have liked them to show up on time, and return phone calls promptly, but those are, at worst, minor complaints.
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